Insurance Broker Platform Walkthrough — See What Your Policyholders Experience

Feature 01

Client Dashboard

Policyholders see all active policies, upcoming renewals, claims status, and ID cards in one view. Reduces the #1 inbound call to insurance agencies: "Can you send me my insurance card?"

74% of insurance shoppers start online $0 per-user fees

Works for: P&C Agency · Life & Health · Medicare · Commercial Lines

Replaces portal features in Applied Epic ($100–150/user/mo), EZLynx ($350–1,400/mo), HawkSoft ($85–100/user/mo) — all per-user. This doesn't.

Active Policies

Jun 1

Next Renewal

Open Claim

Current

All Policies

Active Policies

Homeowners — State Farm

Renews Jun 1 · $1,850/yr

Auto — Progressive

Renews Aug 15 · $1,220/yr

Umbrella — Chubb

Renews Jun 1 · $380/yr

Life — Northwestern Mutual

Review Recommended

Feature 02

Policy Documents & ID Cards

Clients download dec pages, ID cards, and policy documents instantly — 24/7. No more calling the office for a proof of insurance. Self-service that actually works.

#1 inbound call: "send me my insurance card"

Works for: P&C Agency · Life & Health · Medicare · Commercial Lines

Every ID card request your portal handles is a phone call your staff doesn't take. At 50 clients/month × 5 minutes = 4+ hours/month saved on ID cards alone.

Policy Documents

✓Homeowners Dec Page (2025-26)

✓Auto Insurance Card (PDF)

✓Auto Dec Page (2025-26)

✓Umbrella Policy Summary

✓Life Insurance Certificate

✓Claims Filing Guide

📤

Upload documents for your agent

Photos of damage, receipts, police reports · 256-bit encrypted

Feature 03

COI Request Automation

The commercial-lines killer feature. Clients request Certificates of Insurance through the portal — with Additional Insured fields, holder info, and auto-generation. Eliminates the COI bottleneck.

Hours/week saved on manual COI processing

Works for: Commercial Lines · P&C Agency

NowCerts and AgencyZoom highlight self-service COI as a key differentiator. This brings it into your portal — no separate tool, no per-certificate fee.

Certificate of Insurance Request

Certificate Holder

ABC General Contractors, LLC

Additional Insured

Yes — Blanket AI endorsement

GL Coverage

$1M per occ / $2M aggregate

Workers Comp

Statutory limits

Status

Processing — est. 2 hours

Recent COI Requests

3 certificates issued this month · Average processing: 1.5 hours

Feature 04

Claims Tracking

Clients submit claims through the portal and track status in real time. Upload photos, receipts, and police reports directly. No more playing phone tag with the adjuster.

8 touchpoints before a client responds on average

Works for: P&C Agency · Commercial Lines

Claims are the moment of truth for client retention. When a client can see their claim status without calling, your agency looks like it has carrier-level technology.

Claim #CLM-2026-0847

HOMEOWNERS · WATER DAMAGE · FILED MAR 5, 2026

Claim Filed

Complete · Mar 5

Photos & Documentation Uploaded

Complete · Mar 5

Adjuster Assigned

Jane Torres · Mar 7

Inspection Scheduled

Mar 14 at 10:00 AM

Estimate & Approval

Pending

Payment Issued

Pending

Feature 05

Appointment Scheduling

Policy reviews, new quote consultations, and Medicare enrollment meetings — clients book from the portal. During AEP and OEP, this is a lifesaver.

Replaces Calendly ($12–20/user/mo)

Works for: P&C Agency · Life & Health · Medicare

During Medicare AEP (Oct 15 – Dec 7), scheduling capacity is everything. Let clients self-serve while your team focuses on consultations.

April 2026

Meeting Types

Policy Review (30 min)

New Quote Consultation (45 min)

Claims Question (15 min)

Feature 06

E-Signatures

Applications, change requests, and enrollment forms — signed from any device. Legally binding with timestamps. Essential for Medicare enrollments and commercial policy renewals.

Replaces DocuSign ($10–60/user/mo)

Works for: P&C Agency · Life & Health · Medicare · Commercial Lines

During Medicare AEP, every day counts. E-signatures in the portal mean clients can enroll without coming to the office.

Auto Policy Change Request

I authorize the addition of a 2025 Honda CR-V (VIN: ending 7842) to my existing auto policy effective March 20, 2026. I acknowledge the estimated premium increase of $47/month and authorize automatic payment adjustment.

Signature

Robert & Maria Santos

Date

March 18, 2026 · 4:55 PM EST

ID: 5f1d-82ca · IP: 192.168.x.x · SHA-256 verified · Legally binding

Feature 07

Coverage Gap Analysis

Interactive coverage comparison tool that shows clients where they're exposed. Side-by-side policy comparisons at renewal. Supports cross-sell and upsell conversations with data.

61% of consumers trust reviews when choosing agents

Works for: P&C Agency · Life & Health · Medicare · Commercial Lines

Coverage comparison calculators are the insurance equivalent of a financial advisor's risk score — a tool that demonstrates expertise and creates urgency.

Your Coverage Overview

Homeowners: Dwelling Coverage

$450,000 — Adequate

Auto: Liability (100/300/100)

Above minimum — Good

Umbrella: $1M

Active — Good

Life Insurance: $250K Term

⚠ Below recommended ($500K for family of 4)

Flood Insurance

⚠ NOT COVERED — Zone B, recommended

Disability Income

⚠ NOT COVERED — No income protection

Feature 08

AI Chat Assistant

24/7 automated chat that handles "Where's my ID card?" and "How do I file a claim?" without staff time. Captures new quote requests after hours — before they go to Geico.com.

74% start insurance research online 1/3 of agents say lead gen is their biggest challenge

Works for: P&C Agency · Life & Health · Medicare · Commercial Lines

Direct carriers (Geico, Progressive) offer instant online quoting. Your chat bridges that gap — capturing leads who would otherwise go direct.

Summit Insurance — Live Chat

Hi! Welcome to Summit Insurance Group. How can I help?

I need to add a new car to my policy

I can help with that! I'll need the year, make, model, and VIN of the new vehicle. Would you like to upload a photo of the registration, or type the details?

It's a 2025 Honda CR-V, I'll type the VIN

Great. Once you provide the VIN, I'll generate a change request form for your e-signature. The coverage change typically takes effect within 24 hours.

Feature 09

Knowledge Base & Resources

Claims filing guides, coverage explanations, FAQ by policy type, and renewal preparation checklists. Positions your agency as a resource — not just a bill collector.

Low build cost, high perceived value

Works for: P&C Agency · Life & Health · Medicare · Commercial Lines

Every question a client can answer themselves is a call your staff doesn't take. During AEP, OEP, and renewal season, that adds up fast.

Insurance Resource Center

Guides, forms, and tools for managing your coverage.

🚗

Auto Claims Guide

What to do after an accident

🏠

Home Claims Guide

Water, fire, wind, and theft

📋

Coverage Glossary

Deductibles, limits, exclusions

📅

Renewal Calendar

All your renewal dates in one place

💳

Payment Options

Pay, autopay, and billing FAQ

📞

Contact Your Agent

Direct line to your Summit team

End of Walkthrough

Every Feature. One Platform. Your Brand.

All nine features — built custom, branded to your agency, hosted on your domain. One setup fee. One flat monthly rate. Replaces $500+/mo in EZLynx, BrightFire, scheduling, and chat tools your agency is already paying for.

I Want This — Let's Talk

Priority Support

No ticket system. No chatbot.

Call or Text

1-877-354-3226 · 1-877-35IECAN

← → keys or click dots

See What Your Policyholders Actually Experience

Every Feature. One Platform. Your Brand.